Contact Us

If you have a query about any of the lotteries covered on this website, you may be able to find the answer on the FAQs page. If you can’t find what you’re looking for there, select an option below.


Select the option which best applies to your query, and you will be directed through the correct channel:

I have won a lottery prize I have lost or damaged my
winning lottery ticket
Other Enquries

How did you win?
Through a ticket bought from a retailer Through my bank

Via my phone I have been contacted about
winning a sweepstake or competition

Prizes up to a certain amount can be claimed from any lottery retailer; larger prizes may need to be collected from a National Lottery office. Visit the How to Claim page to find out more.

If you still have a question about claiming your prize, you can send an email to our support team at

If you purchased your entry through a banking website or app, prizes up to a certain amount will be paid directly into your account – larger prizes may need to be claimed in person from one of Ithuba’s lottery offices. The How to Claim guide has further information. If there is still something you need to know, you can contact for help with your query.

If you’re unsure of how to claim a lottery prize won using your phone, take a look at our How to Claim page for more details. Should you still have a query about claiming through your phone, contact the support staff at for more assistance.

If you have received a notification that you have won a prize in a competition, lottery or raffle that you did not enter, it is almost certainly a scam, as it is impossible to win a prize in a lottery that you have not played. Visit the Scams page for more information on how to spot a scam and what to do if you think you have been the target of one; if you are still unsure, you can contact for guidance.

If your winning lottery ticket has been lost or stolen, you can visit one of Ithuba’s regional offices to validate your claim. You must be able to provide evidence proving your purchase of the ticket in order to proceed.

If your winning lottery ticket has been damaged, you can take the ticket to one of Ithuba’s regional offices for verification. However, the serial number must be intact, and proof of purchase and ownership must be provided.

If you have a comment, or a question that hasn’t been answered here, you can get in touch via the support email address below. A member of’s support team will aim to respond within 24 hours of receiving your message.

If you have a query about your Ithuba account balance, please contact them directly. is unable to help with queries relating to your account with the Ithuba National Lottery.

Postal Address

The Lottery Company Ltd.
N°5 Sturdee Avenue, Suite 301
Rosebank, Johannesburg
2196, South Africa

Please do not send or bring lottery tickets to the above address for verification purposes, as tickets cannot be verified there and you will not receive the ticket back.